Customer Testimonials

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Google Jun 18, 2024

We had a great experience at Jackson Hole Ford. We brought our Expedition in to have the brakes checked after they were smoking during the steep descent from the Bighorn mountains while towing our travel trailer. The service manager Nick and the folks there inspected the brake system and test drove our vehicle and reassured us that the brakes were in good condition and made recommendations for how to use the trailer brake controller in a steep descent. This was a great relief as we are on the road and on a multi month trip. Amazingly, since no work was ...

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Google Jun 13, 2024

Work performed on time. Nick the service advisor even pointed out I had a credit to redeem. Good service throughout.

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Google Jun 12, 2024

We had an issue with our F150 that happened while on a vacation. We were worried about being from out of town but brought the vehicle to Jackson Hole Ford. Nick made us feel right at home from the time we arrived. He kept us informed the entire time. We were back on the road in no time and enjoyed the rest of our vacation. Thank you Nick for a great experience!

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Google Jun 12, 2024

Nick and the whole team were great! Extremely helpful, explained everything in detail and kept me updated throughout the whole process. Highly recommend!

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Google Jun 11, 2024

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Google Jun 10, 2024

Nick in the service department is GREAT! He always meets me at the door with a smile and kind words. Great employee! Thank you Nick!

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Google Jun 6, 2024

Thank you to Sully and Dusty for making my dreams a reality in my new 2020 Subaru crosstrek ! Dusty was absolutely exceptional and went out of his way to get me the car I wanted! The great customer service and care i received made the car buying experience one I will never forget ! Sully was so informative and didn’t make me feel rushed . It was great knowing I was making the right choice and Sully made me feel confident in that ! Thank you so much to Sully and Dusty !!

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Google Jun 4, 2024

On vacation to Grand Tetons/Yellowstone. Leaving Rock Springs this AM, got gas and very early into our journey north, engine started misfiring or something. Thought it might be bad gas. Stopped and added fuel additive. No change. Called Nick at Jackson Hole Ford, explained what was going on and he asked how far out we were? About 45 min. He e told me to come in and they would take a look. Arrived, 15 minute diagnosis, 1 hour repair and we were on our way. Huge thanks for saving our vacation. And if you are looking for a new Ford, give Sully ...

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Google May 29, 2024

Jackson Hole Ford helps Jackson Hole Fire/EMS keep our Ambulances and support vehicles in service and ready to respond. Nick and his team are always ready to help when we need repairs or a service on our equipment. I am grateful we can count on Jackson Hole Ford for our vehicle needs.

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Google May 24, 2024

Nick is great, he has always helped me over the years whenever I needed him with my truck, is nice to chat with. Thanks Nick!

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Google May 22, 2024

I enjoyed doing business here. Sully listened to me and l didn’t make me feel rushed. No last minute surprises. I love my new Ford Explorer!

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Google May 18, 2024

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Google May 17, 2024

I arrived early but they got me in. Everyone was very friendly. While I was waiting I was asked if I was ok! The new part was put on quickly. I was given a great explanation of the procedure, chocolates, and a fist bump. Excellent service!!!!!! Thanks

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Google May 15, 2024

Nick and staff were great to work with. Exceeded our expectations for speed and quality of service. We will return.

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Google May 14, 2024

Awesome service and great follow up.

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Google May 14, 2024

Nick was amazing

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Google May 8, 2024

Nick was incredibly helpful and professional. He returned my call promptly and kept me updated on the status of my warranty claim.

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Google May 3, 2024

I moved to Wyoming 2 years ago I’ve had the same Ford dealership for 30 years I had problems with my pickup it was a recall issue Jackson Ford took me right and took care of it I now have a new ford family dealership there service department is top notch and friendly atmosphere I would recommend them to anyone thanks again

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Google May 3, 2024

Very professional. All around a good time.

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Google May 3, 2024

Nick is the best service manager I’ve ever worked with. He genuinely cares for customers and always does the right thing.

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Google May 3, 2024

Three words. Nick is excellent. Since Nick joined the service ream at Jackson Hole Ford. he has made every service appointment smooth and painless. It’s nice to have someone who cares about the customer like Nick does. Nick takes his time to hear the problem, not just listen to the problem. Outstanding customer service. Outstanding service. Outstanding managers. Nick is great and makes Jackson Hole Ford the place to go.

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Google May 2, 2024

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Google May 1, 2024

Nick and the team are always total pros! It’s typically easy to schedule routine service or last-minute unexpected issues that might come up. This an all-around accommodating group and facility!

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Google May 1, 2024

I get nervous taking my converted van to dealerships but they always take good care of my van here!

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Google Apr 30, 2024

Nick is friendly, patient, understanding, and willing to work with Ford's loyal customers. Thank you!

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Google Apr 30, 2024

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Google Apr 26, 2024

Everyone in service and parts were professional and friendly. Total cost was cheaper than quoted. Made an appt for service and I was in and out quickly

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Google Apr 26, 2024

I had my oil changed today in my F-150. Always a great experience visiting with Nick and also Louie. Nick is so kind and professional! The best service manager I have ever dealt with. The absolute best!!!

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Google Apr 25, 2024

Today I had my 2023 Ford Bronco’s first service completed at Jackson Hole Ford. Nick, my service advisor was professional, courteous, knowledgeable, and answered every question I had to my satisfaction. Nick gave detailed explanations. I was kept up to date on the progress and before I knew it Nick informed me that my Bronco was complete and the paperwork ready for my signature. I appreciate his time and effort during my visit. The customer lounge was comfortable and stocked with coffee, water, and tea. I will definitely return to Jackson Hole Ford for future services and repairs.

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Google Apr 24, 2024

Nick in the service center is amazing! Super helpful and kind. Highly recommend

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Google Apr 24, 2024

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Google Apr 23, 2024

I have taken multiple vehicles to JH Ford over the last month for service and each time they have been timely and got the job done. If you are looking for great service, Nick is the man!

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Google Apr 21, 2024

Nick as always was awesome, got our Explorer fixed up under warranty and made the whole process smooth and was patient with my wife and kiddos. Thanks again Guys in the shop as well. Our car is driving 100% better!!

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Google Apr 20, 2024

We had a great experience buying a car here. Sully was our salesman and Dusty was the Sales manger. Great friendly service. We test drove 3 different models, chose the Escape and then they found us what we wanted and had it delivered the next day from a dealer in Utah. Sully showed us how to use all the technology in the car. Best car buying experience we’ve had. Thank you Sully & Dusty.

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Google Apr 18, 2024

Everyone was very kind and service was quick.

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Google Apr 18, 2024

I stopped in to ask about pricing and scheduling. They got the service done with in an hour. Nick was a pleasure to work with!

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Google Apr 17, 2024

Nick and Ben in the service department are the absolute best. I depend on my vehicle to get back and forth to work every day, like most people do. They always get my vehicle fixed and back to me the same day. I highly recommend Jackson Hole Ford.

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Google Apr 13, 2024

Very nice high level service.

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Google Apr 12, 2024

Nick in service has the best customer service of any dealership across manufactures that we’ve personally experienced. He always goes above and beyond and it makes getting our trucks serviced a breeze.

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Google Apr 11, 2024

Nick in the service area was professional and friendly. He is always helpful.

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Google Apr 11, 2024

Ford always gets me in on time and is able to accommodate appointments where I wait in house for the vehicle. Today was the fastest service yet! WiFi so I can do work while I wait and little Louie, resident puppy, makes the whole experience all the better. Thanks Nick! Always a pleasure!

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Google Apr 11, 2024

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Google Apr 11, 2024

I called yesterday hoping to get an appointment in the relatively near future and Nick was very accommodating and was able to get me in the next day. The service call was so efficient that I was able to wait for my vehicle. I had an oil change and tire rotation. The whole process took about 45 minutes start to finish and received the car back in perfect condition. Couldn’t be more happy and impressed with the service, the friendliness and the commitment to quality.

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Google Apr 11, 2024

Nick is an outstanding guy! He made the experience of getting a vehicle fixed a refreshing one! Give the guy a raise! The techs did an amazing job on my ford explorer that it feels new again! Thanks a lot everyone for your hard work!

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Google Apr 10, 2024

Nick was outstanding!

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Google Apr 10, 2024

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Google Apr 9, 2024

I absolutely love and appreciate Nick At Jackson Hole Ford service department. He is always pleasant and so very kind and personable and I feel like I’ve known him forever. I own a shop in Starvalley so my time frames for drop off/pick up are pretty tight and he is always very accommodating . The minimal issues we’ve had with our 2021 expedition have been quickly taken care of by Nick and his guys & I can’t think them enough for addressing every issue and making sure we were happy- Way to go Jackson Hole Ford - Please ...

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Google Apr 9, 2024

Service dept is awesome. Nic runs a tight ship and keeps you well informed.

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Google Apr 9, 2024

I bought a vehicle from JH Ford in 2020 and it was paid off and in good condition. I wasn't looking to upgrade but I received a call from Sully and they were offering a sweet deal if I were interested in selling my vehicle back to them. That call was on a Wednesday and two days later I was driving out of there with a 2022 Hyundai Palisade and am in love with it! Sully was knowledgeable, had a great attitude, was super friendly and just all around fantastic to work with. I think for the first time ever, I ...

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Google Apr 9, 2024

Nick is the King of Ford Service. Throughout my 3 years as a Ford Truck owner he has assisted with general service, recalls, tire swaps, and choosing the right bed cover for our climate. He is truly top notch.

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Google Apr 8, 2024

Nick and the guys in the shop are awesome. Great communication, transparent and honest. Great work as well.

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Google Apr 4, 2024

Great timely service.

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Google Apr 3, 2024

Perfect customer service in every level.

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Google Apr 3, 2024

Jackson Hole Ford is great. Nick is very professional. Lucky to have them in Jackson

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Google Apr 2, 2024

Nick was very helpful and considerate in getting me on my way after a service item. Thank you!

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Google Mar 30, 2024

I have nothing but good things to say about the crew at Jackson Hole Ford. Justin promptly replied to my online inquiry about a vehicle on the lot and put the keys in my hands the very next day.

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Google Mar 27, 2024

We had an excellent experience as a new customer at Jackson Hole Ford. Mia our sales associate was personable, thorough, diligent and easy to work with. We particularly appreciated her timely follow ups from our first visit through and post our purchase. She and Dustin worked with us to quickly find a vehicle that perfectly fit our needs and to iron out a couple issues to facilitate the purchase. The entire process left us feeling very good and comfortable with the dealership and the team we worked with.

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Google Mar 25, 2024

We had an issue with our vehicle during a family vacation. We weren’t sure if the dealership could fit us in but they did and took care of us quickly. Nick was so helpful and polite. Felt at ease bringing my vehicle to Jackson Hole Ford.

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Google Mar 21, 2024

Nick in service is by far the best I have met at a dealership. Patient and views me as a person and not a number.. sad to say but it’s truly shocking to see this level of humanity in the business these days. Kyle in parts is also a gangsta, give these guys a raise!

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Google Mar 19, 2024

What a great experience! Easy communication and a smooth process from start to finish with exemplary customer service from Nick!

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Google Mar 19, 2024

Prompt service. Very cordial. They appreciated my business.

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Google Mar 19, 2024

Dash warnings came on and car missing out going through the mountains. They were so helpful, fit us in, and fixed our vehicle.

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Google Mar 14, 2024

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Google Mar 14, 2024

Nick at JH Ford is Awesome and great to work with...

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Google Mar 8, 2024

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Google Mar 8, 2024

Best dealership on both sides of the Mississippi. Very kind and genuine people.

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Google Mar 2, 2024

Nick was really good about keeping me updated on parts ordered, arrival and getting fix completed. Really good service! Thanks, Tyler

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Google Mar 1, 2024

I am extremely satisfied with my experience with Jackson Hole Ford in Jackson, WY. Justin went above and beyond to find me exactly what I was looking for and he and Dustin made me feel super confident about my purchase. If you're looking for a Ford, do not look anywhere but this Jackson Hole Ford dealership! You can trust this crew!

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Google Feb 28, 2024

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Google Feb 21, 2024

Thank you Nick, your kindness and professionalism were much appreciated. Responding unannounced to my truck issue and getting me on my way in short order made my day. Thank you again.

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Google Feb 5, 2024

Nick does a great job everytime I use the dealership. Always very friendly

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Google Feb 5, 2024

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Google Feb 3, 2024

Nick is the most competent Service Manager ever encountered.

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Google Feb 2, 2024

Nick and the entire crew were exceptional and treated me like a VIP

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Google Jan 27, 2024

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Google Jan 26, 2024

Nick in services is AMAZING! He goes above and beyond. Incredible customer service!

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Google Jan 26, 2024

Nick has been so great to work with. He’s professional & knowledgeable. He’s made all my car repairs easier to deal with.

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Google Jan 21, 2024

Dealing with Jackson Hole Ford, particularly Nick, is always a pleasure. As always, he was diligent and courteous.

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Google Jan 20, 2024

I had a very competent and efficient maintenance visit.

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Google Jan 20, 2024

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Google Jan 20, 2024

Great customer service by Nick. I really appreciate him fitting me in today and being so friendly. I’ll look to all future appointments in Jackson with his team.

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Google Jan 18, 2024

Jackson Hole Ford has been amazing to work with! We had an important cross-country road trip coming up for the holidays. Our other truck (not a Ford) broke down on short notice, and wouldn't be repaired in time. So we needed a new truck in a hurry. But if we were going to buy a new truck, it had to be the RIGHT truck for us. We wanted an F-250 with the 7.3L gas engine and the Tremor off-road package. We also wanted several accessories including a topper shell, and we needed them FAST. We called and explained our ...

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Google Jan 6, 2024

Service need handled promptly once parts received.

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Google Dec 30, 2023

Great buying experience! Mia and Dustin were great to work with and made my purchase easy.

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Google Dec 28, 2023

I am very impressed with Jackson Hole Ford. The first time I went in was to get my car serviced. Nick was awesome. He was friendly, easy to talk to, and had my car ready earlier than expected. Since then I have bought a new car and the experience was incredible. I find that rare when dealing with car sales. Mia was sensational. I loved the way she responded to me, listened to my needs, and cared about building a customer relationship. Dusty, the sales manager was awesome. He is very resourceful, honest, and patient. He took the time to ...

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Google Dec 21, 2023

Service is impeccable, the wait area could really use an upgrade.

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Google Dec 20, 2023

Excellent timing on repairs and return of vehicle

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Google Dec 18, 2023

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Google Dec 16, 2023

Nick and his team did a great job for us. Was very complete and careful service. We usually use independant shops, but after this experience, we will go to Ford for our service needs.

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Google Dec 15, 2023

Great service. Fast and reliable. Explained everything that was going on w/ the vehicle and provided suggestions to look into for the future. Was in and out of service in less than 2 hours. Thank you JH Ford!

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Google Dec 14, 2023

Nick is an absolute manchild. Every time I come here I have a good experience because the people are friendly and the work is good.

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Google Dec 10, 2023

Five stars to Jackson Hole Ford for getting me back on the road and back to having adventures! Three weeks ago a deer totaled my car. I spent countless hours searching for a replacement. Finding just the right car, reasonable financing, and good customer service seemed about as likely as a yeti sighting—but I finally found that five-star experience at Jackson Hole! Sales rep Justin was incredibly responsive, informative, and personable. Given my situation and seasonal road closures, it wasn’t possible for me to just drop by the dealership, so Justin answered many of my questions by inspecting ...

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Google Dec 10, 2023

Justin was great, the truck I ordered came earlier than expected and everything was exactly what I wanted it to be. I've been using their service department for years, they have always been honest and timely.

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Google Dec 4, 2023

Great experience and helpful staff. They were informative and friendly, without being pushy.

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Google Dec 4, 2023

Quick, easy and a friendly sales staff. Got the best price on a new car.

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Google Nov 28, 2023

Very happy with the service. Mia and Dusty are quite the sales duo and where very quick to make a deal and land me in my new pickup truck. They want to sell me not just this vehicle my next 5.

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Google Nov 14, 2023

Always a good experience. Great work and follow up. Thanks Nick and service crew for all your hard work.

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Google Nov 8, 2023

The service was excellent & timely.

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Google Nov 4, 2023

The service manager Nick is incredible. Extremely knowledgeable and helpful. He gets the job done on time and is always looking out for what is best for the customer. Very professional and as long as he is working at Ford I will be taking my truck there.

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Google Nov 3, 2023

Nick is the real deal. He’s friendly and efficient. He’ll take care of your car and engage with you in sincerity. Take your Ford here. Buy your Ford here.


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